Career Opportunities with Backblaze

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Come join us over here at Backblaze, we're neat! Our approach is guided by honesty, transparency, and a commitment to doing the right thing. If you share the same values and see a position below that excites you, we want to hear from you!

Technical Account Manager (Post-Sales)

Department: Customer Support
Location: San Mateo, CA

About Backblaze

Backblaze originated in a founderís one-bedroom apartment where five people committed to helping people save their data. Backblaze provides backup and cloud storage thatís astonishingly easy to use and inexpensive. Our customers use our services so they can pursue dreams like curing cancer (genome mapping is data intensive), archiving the work of some of the greatest artists on the planet (learn more about how Austin City Limits uses B2), or simply sleeping well at night (anyone thatís spilled a cup of coffee on a laptop knows the relief that comes with complete, secure backups). We are entrusted with well over an exabyte of data from customers in more than 175 countries. We exited 2020 growing rapidly, and we've done it all with just $3M in total funding.

Weíve managed to nurture a team oriented culture with amazingly low turnover. Our approach is guided by honesty, transparency, and a commitment to doing the right thing for our customers and coworkers. Our customers are happy, and so are our coworkers: In the most recent ďGreat Place to WorkĒ survey, 99% of our team rated Backblaze as ďa great place to work.Ē Check out what our employees are saying on Glassdoor!

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Technical Account Manager (Post-Sales)! 

What youíll do:

  • Create network topographies and flow charts of contracted users or important users use cases, that clearly outlines how our service is being utilized and pinpointing where possible issues could arise.
  • Parse code visually to see what the customers code is doing and having the knowledge of the B2 and S3 compatible APIís to discern what is going on in the user code.
  • Write scripts that involve the B2/S3 compatible API for testing.
  • Test 3rd party integrations and doing deep drives to learn the ins and outs of all of the integrations, while documenting quick configuration, caveats and other useful information to help in training.
  • Work closely with members of other teams, including Sales, Marketing, Engineering and Product Management.
  • Mentor support agents in various technical areas.

The Right Fit:

  • Comfortable with MacOS, Windows, Linux and BSD command line interfaces.
  • Understand and be able to create/edit shell configuration files.
  • Novice development skills in any type of Development/scripting language.
  • Basic understanding of data structures and program flows.
  • Organization.
  • Extensive troubleshooting/Debugging experience.
  • Being able to understand APIís, use of APIís, and creating scripts that utilize APIís will be necessary for this role
  • Familiar with all major OSíes and be able to utilize the command line effectively
  • Working familiarity with Postman and Paw
  • Flow chart creation
  • Punctuality, keeping a schedule and working within a time frame is critical for this role
  • Strong communication skills as this role will be in frequent contact with customers via phone, chat and email
  • Available for on call support as needed

Backblaze Perks:

  • 100% healthcare for family
  • Competitive compensation and 401k
  • Full-time employees receive option grants
  • Flexible vacation policy
  • MacBook Pro to use for work plus a generous stipend to personalize your workstation
  • Childcare bonus (human children only)
  • Pet-friendly office
  • Generous skills training policy to continue your professional development
  • Culture that supports healthy work-life balance

Backblaze is an Equal Opportunity Employer.

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