Career Opportunities with Backblaze

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Careers at Backblaze
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Come join us over here at Backblaze, we're neat! Our approach is guided by honesty, transparency, and a commitment to doing the right thing. If you share the same values and see a position below that excites you, we want to hear from you!


Support Technician

Department: Customer Support
Location: San Mateo, CA

Overview

Backblaze originated in a founder’s one-bedroom apartment where five people committed to helping people save their data. Backblaze provides backup and cloud storage that’s astonishingly easy to use and inexpensive. Our customers use our services so they can pursue dreams like curing cancer (genome mapping is data intensive), archiving the work of some of the greatest artists on the planet (learn more about how Austin City Limits uses B2), or simply sleeping well at night (anyone that’s spilled a cup of coffee on a laptop knows the relief that comes with complete, secure backups). We are entrusted with almost an exabyte of data from customers in more than 150 countries. We exited 2019 growing quickly and cash flow positive, and we’ve done all this with just $3M of funding.

We’ve managed to nurture a team-oriented culture with amazingly low turnover. Our approach is guided by honesty, transparency, and a commitment to doing the right thing for our customers and coworkers. Our customers are happy, and so are our coworkers: In the most recent “Great Place to Work” survey, 99% of our team rated Backblaze as “a great place to work.” Check out what our employees are saying on Glassdoor!

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Support Technician!

This position will be based out of our headquarters in San Mateo, California. We are conveniently located near CalTrain, and Highways 280 and 101. We also offer a flexible schedule so employees can work remotely when necessary.

What You’ll Do: 

  • Answer questions commonly found in the FAQ.
  • Install and uninstall programs on Mac and PC.
  • Use clear communication via email and live chat.
  • Learn how to navigate the Zendesk support tool and create helpful macros and workflow views.
  • Respond to all tickets assigned to you in a timely manner.
  • Ask questions of Senior agents to grow your knowledge base.
  • Obtain skills and technical knowledge for growth and advancement.
  • Develop a de-escalating tone in written communications.
  • Learn to troubleshoot difficult technical issues. 
  • The schedule for this position after training is Saturday—Wednesday.

The Right Fit:

  • Excellent written communication, time management, problem solving, and organizational skills.
  • Desire to learn new skills and software.
  • Ability to learn quickly.
  • Familiarity with Windows and Linux/Unix command line, API's, and scripting a plus.
  • Position based in San Mateo, California.

Backblaze Perks:

  • 100% healthcare for family
  • Competitive compensation and 401k
  • Full-time employees receive option grants
  • Flexible vacation policy
  • MacBook Pro to use for work plus a generous stipend to personalize your workstation
  • Fully stocked micro kitchens and strong coffee
  • Catered breakfast and lunches in office twice a week
  • Childcare bonus (human children only)
  • Pet-friendly office
  • Generous skills training policy to continue your professional development
  • Culture that supports healthy work-life balance

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socioeconomic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

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