Career Opportunities with Backblaze

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Come join us over here at Backblaze, we're neat! Our approach is guided by honesty, transparency, and a commitment to doing the right thing. If you share the same values and see a position below that excites you, we want to hear from you!


NOC Technician

Department: Production Systems
Location: San Mateo, CA

About Backblaze

Backblaze makes storing and using data astonishingly easy. When our founding team got together, they committed to helping people save their data. Today, the Backblaze Storage Cloud provides a foundational platform around the world for a broad community of developers, IT generalists, entrepreneurs, and individuals who seek the easy, affordable, trusted solutions we provide.

We’ve managed to nurture a team-oriented culture with amazingly low turnover. Our approach is guided by honesty, transparency, and a commitment to doing the right thing. Our customers are happy, and so are our coworkers: In the most recent “Great Place to Work” survey, 97% of our team rated Backblaze as “a great place to work.” Check out what our employees are saying on Glassdoor!

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a NOC technician!

This position will be based out of our headquarters in San Mateo, California. We are conveniently located near CalTrain, and Highways 280 and 101. Working remotely is also an option on this team.

 

What You’ll Do: 

  • Respond to unacked zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.

  • Make sure escalations are handed off successfully.

  • Ensure health of pods across all sites (define pod alerts on zabbix).

  • Work through daily filesystem checks for pods.

  • Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.

  • Identification and escalating any potential issues regarding the network.

  • Vault pre-deployment configuration and testing.

  • Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.

  • Support DC moves and monitor rebuilds, integrity scans and general vault health as work is done.

  • Document/Work on automating Daily Items.

  • Document/Provide network IP's for upcoming deployments.

  • Execute and monitor new releases/updates to the server farm, escalate issues as they arise.

  • Engaging in on-call rotation shifts, including Nights and Weekends

  • Assist fellow Production Systems team members in handling tasks.

  • Making recommendations for improvements in organizational productivity.

 

The Right Fit:

  • Knowledge of Sysadmin and Linux skills.

  • Desire to learn and develop all necessary technical skills.

  • Strong analytical thinking.

  • Strong skills in working with different teams and communication.

  • Ability to quickly troubleshoot and identify problems

 

Backblaze Perks:

  • 100% healthcare for family
  • Dental and vision plan
  • Competitive compensation and 401K 
  • RSU grants for full-time employees
  • Flexible vacation policy
  • Maternity & paternity leave
  • MacBook Pro to use for work plus a generous stipend to personalize your workstation
  • Childcare bonus (human children only)
  • Generous skills training policy to continue your professional development
  • Commuter benefits
  • Culture that supports a healthy work-life balance

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socioeconomic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

 

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