Career Opportunities with Backblaze

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Come join us over here at Backblaze, we're neat! Our approach is guided by honesty, transparency, and a commitment to doing the right thing. If you share the same values and see a position below that excites you, we want to hear from you!

Technical Writer - Data Center

Department: Technical Operations
Location: San Mateo, CA

About Backblaze

Backblaze makes storing and using data astonishingly easy. When our founding team got together, they committed to helping people save their data. Today, the Backblaze Storage Cloud provides a foundational platform around the world for a broad community of developers, IT generalists, entrepreneurs, and individuals who seek the easy, affordable, trusted solutions we provide.

We’ve managed to nurture a team-oriented culture with amazingly low turnover. Our approach is guided by honesty, transparency, and a commitment to doing the right thing. Our customers are happy, and so are our coworkers: In the most recent “Great Place to Work” survey, 94% of our team rated Backblaze as “a great place to work.” Check out what our employees are saying on Glassdoor!

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Technical Writer to join our Cloud Operations Team!

What You’ll Do: 

  • Document hardware troubleshooting, repair, and deployment processes 
  • Work with SMEs from data centers, SRE, and other departments in CloudOps to develop internal documentation and training material
  • Write work instructions for Data Center Techs
  • Translate complex ideas into plain language documents
  • Organize and maintain technical documentation in Confluence
  • Revise existing documents for accuracy and style
  • Work with Compliance to ensure SOP meets data security requirements
  • Give and receive peer editing feedback

The Right Fit:

  • Expert understanding of English grammar and punctuation
  • Demonstrated plain language writing skills
  • Comfortable with Atlassian Confluence and Markdown
  • General understanding of data center operations; server deployment, cabinet power balancing, data security
  • Understanding of storage server hardware, especially Dell and Supermicro
  • Critical thinking skills
  • Ability to learn quickly and eagerness to ask questions
  • Excellent problem solving, investigative, and troubleshooting skills
  • Undying love of the Oxford comma
  • Strong interpersonal communication skills
  • Willing to travel data centers occasionally 

Bonus Points:

  • Lucidchart experience
  • Linux command line experience
  • Familiarity with configuration management and automation software (Ansible preferred)

Writing Sample

Submit 1-3 short writing samples including at least 1 process document.

Backblaze perks: 

  • 100% healthcare for family
  • Dental and vision plan
  • Competitive compensation and 401K 
  • RSU grants for full-time employees
  • Flexible vacation policy
  • Maternity & paternity leave
  • MacBook Pro to use for work plus a generous stipend to personalize your workstation
  • Childcare bonus (human children only)
  • Generous skills training policy to continue your professional development
  • Commuter benefits
  • Culture that supports a healthy work-life balance

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socioeconomic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.


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